Frequently Asked Questions
Everything you need to know about our cleaning services in Luton.
Everything you need to know about our cleaning services in Luton.
We have compiled the most common questions our clients ask. If you cannot find what you are looking for, reach out to us directly — we are always happy to help.
AJJ Simply Home Cleaning proudly serves Luton and the surrounding areas across Bedfordshire, including Dunstable, Houghton Regis, Hitchin, and all towns and villages within a 15-mile radius. We are a locally owned and operated company, which means we understand the specific needs of homes in this region.
Not sure if we cover your postcode? Give us a quick call on +44 7947 235021 or send a message via WhatsApp and we will confirm straight away.
Booking is simple and takes less than two minutes. You have three easy options:
Alternatively, fill out our contact form and we will get back to you within 2 hours with a tailored, no-obligation quote.
Our Regular Home Cleaning is a comprehensive service designed to keep your home consistently fresh and welcoming. Every visit includes:
We also tailor the checklist to your priorities. Want extra attention on the kitchen? Just let us know.
No — our team arrives fully equipped with professional-grade, eco-friendly cleaning products and high-quality tools. You do not need to lift a finger.
However, if you have specific preferences — such as allergy-sensitive products, your own favourite brands, or particular requirements for delicate surfaces — we are more than happy to use supplies you provide. Just mention this when you book.
Absolutely. Your safety and peace of mind are non-negotiable for us. Every cleaner on our team:
For regular clients, we aim to assign the same dedicated cleaner for every visit. This builds familiarity, trust, and a cleaner who truly understands your home.
We understand that plans change. We simply ask for 24 hours' notice if you need to cancel or reschedule an appointment. This allows us to reallocate the slot to another client and adjust our team's schedule fairly.
If you need to make a last-minute change, just call us on +44 7947 235021 or send a WhatsApp message. We will always do our best to accommodate you.
We offer flexible, convenient payment options to suit you:
Payment is typically due on the day of service. For regular weekly or fortnightly clients, we can also set up a simple recurring arrangement to make things even easier.
Yes — absolutely. While many of our clients choose regular cleaning, we also specialise in intensive one-off services for specific occasions:
Each service can be booked as a standalone appointment with no ongoing commitment required.
Think of regular cleaning as maintenance and deep cleaning as restoration.
Regular cleaning covers routine tasks — dusting, vacuuming, mopping, kitchen wipe-downs, and bathroom sanitization. It is designed for weekly or fortnightly upkeep to keep your home consistently fresh.
Deep cleaning goes far beyond the surface. We tackle built-up grime in overlooked areas such as behind appliances, inside ovens, under furniture, skirting boards, and inside window frames. It is ideal for:
Your trust is the foundation of our business. We would not expect anyone into our own homes without complete confidence — and we extend that same standard to you.
Every cleaner is rigorously vetted, DBS-checked, and fully insured. For our regular cleaning clients, we prioritise sending the same cleaner every time so they become familiar with your home, your preferences, and your family.
Have concerns or special instructions? You can speak directly with your assigned cleaner or reach our management team anytime on +44 7947 235021.
Our friendly team is always ready to help. Reach out however suits you best.